OVERVIEW: Whether you are outsourcing a portion of your technology infrastructure to an overseas provider or procuring a mission critical software or hardware system here in the United States, we can help you structure an agreement that covers all of your needs, keeps the vendor responsible and protects your interests.
Do you rely on Information Technology (IT) providers to run critical parts of your business?
Most companies today rely on a number of different software, hardware, services and outsourcing providers to run the systems which support their core business functions and store their most sensitive data. Smithline PC can help you negotiate and document these relationships in a way that will help ensure you receive the highest level of service and protection from your vendors.
From properly defining the scope of the project and establishing the right service levels and credits to identifying practical remedies for breach, the agreement under which you procure IT services presents unique challenges that impact each customer differently. As attorneys who focus exclusively on complex technology transactions, we understand the issues you face in procuring and using these systems and can help you negotiate agreements that will maximize the commitment you receive from vendors as well as the protection you receive in the event something goes wrong.
Types of Deals
The types of outsourcing and procurement transactions we assist clients with include:
- International Outsourcing Agreements
- Custom Development Agreements
- Co-location Facility Agreements
- Service Provider and Systems Integrator Agreements
- Master License, SaaS, Service Level and other software and services agreements
- Hardware Supply Agreements